This Privacy Policy explains how SewRefine Boutique processes personal data when you use the website, contact us, or request tailoring, alteration, remodelling, or upcycling services.
We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage bookings, communicate about concepts and approvals, carry out alteration or remodelling work, arrange collection, process payments, maintain records, meet legal obligations, and improve the reliability of our website and services.
We may share personal data with service providers that support website hosting, communications, record keeping, payment handling, or other operational functions. These recipients may process data only for the services they provide to us and are expected to protect it appropriately.
We may disclose personal data where required by law, court order, or a lawful request from public authorities. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights and safety of our business, customers, or others.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The applicable basis depends on the context of the interaction and the type of data involved.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
You may have rights to receive information about our processing, access your data, request correction, and object to certain uses. In some cases, you may also ask us to delete or restrict processing, subject to legal and contractual limits.
To exercise a privacy right, submit a clear request through one of the contact channels listed in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to locate the relevant records.
We keep personal data only for as long as needed for the relevant inquiry, project, accounting, dispute handling, or legal requirement. When data is no longer needed, it is deleted or anonymised in a manner appropriate to the record type.
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of your visit or interaction.
We may process contact details, project descriptions, garment and material information, booking details, payment and collection records, communication content, and technical data such as device and usage information. Where you submit photographs or notes about a garment, those materials may also contain personal data.
We receive data from project inquiries, workshop visits, phone calls, email, contact forms, design approvals, fit reviews, and payment or collection interactions. We may also generate internal records from assessments, quotations, and service communications.
We may use essential cookies for page operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
We use cookies and similar technologies only to the extent needed for site operation, basic analytics, and preference handling. You can block or delete cookies in your browser, but some features may not function as intended if essential cookies are disabled.
